Offer 5 out of 9 from 17/02/23, 17:28


ingar­den GmbH

ingarden GmbH is a Health & Well­ness Food Tech D2C Sub­scrip­tion Start-up that provides super­food grow­ing kits in e-com­merce (launched in Octo­ber 21’). ingarden is act­ive in the US and Europe with the mis­sion of mak­ing healthy and sus­tain­able nutri­tion access­ible daily for every­one.

Cus­tomer Exper­i­ence Man­ager (m/w/d)

Working field:

As our "Cus­tomer Exper­i­ence Man­ager" you will work inde­pend­ently in our cus­tomer sup­port depart­ment under the super­vi­sion of Co-Founder & CEO, Chris­tian Sait­ner (LinkedIn).

Your tasks will include:

  • Cus­tomer sup­port and hand­ling of cus­tomer inquir­ies in our cus­tomer ser­vice tool (email, chat & social media if applic­able) + phone calls if applic­able
  • Resolv­ing cus­tomer issues using our oper­a­tions/ware­house tools
  • Com­plaint and reclam­a­tion man­age­ment
  • Pro­cess optim­iz­a­tion and auto­ma­tion of fre­quent cus­tomer inquir­ies
  • Feed­back loop: Pre­par­a­tion of reports for web­site, product and ser­vice improve­ment


  • very good lan­guage skills in Ger­man and Eng­lish (spoken & writ­ten)
  • organ­ized and respons­ible
  • strong com­mu­nic­a­tion skills
  • exper­i­ence in cus­tomer ser­vice desired

Even if your past exper­i­ences do not per­fectly match the job descrip­tion require­ments, we encour­age you to apply any­way. You may just be the right can­did­ate for this role.

What we offer:

Salary: €12/h
Other Bene­fits:
  • flex­ible work­ing hours
  • remote work

How to apply:

Inter­ested to hear more?
Please send your resume (no cover let­ter needed!) per email to the fol­low­ing con­tact:

Lis­anne Sach­sen­hausen
Founder Asso­ci­ate